General FAQs
I haven't received the activation email, what can I do?
If you do not receive the activation email after registering, check your spam or junk folder. If the email is not there, try registering again or contact our support team at [email protected].
How can I change my password?
You can change your password at any time from the "My Account" section, accessible in the top menu. Just select "Change Password" and follow the instructions.
How do I assign a measurement device to a location?
To assign a measurement device, select the corresponding location, go to the "Hierarchy" tab, and add the device by entering the unique identifier (ClaimID), which you will find on the device's web server or its label.
My measurement device is not communicating; what should I do?
If the device icon in the hierarchy tree is not green, first check that it is correctly connected and configured on the network. If the problem persists, check the gateway connection or contact technical support.
How can I share a report with other users?
You can schedule automatic report delivery from your project settings by selecting the location and adding email addresses in the subscribers tab. Remember that users will receive reports via email but will not have access to the platform unless you add them as users.
What does it mean for a user to have "Read" or "Write" permissions?
Users with Read permissions can access the alert list, create and collaborate in workspaces, and generate reports. Users with Write permissions also have the ability to configure projects, add buildings, equipment, and users, and customize report templates.
How can I create a new report?
To generate a new report, go to the "Reports" section on the homepage and select "New Report." Choose the period and location for which you want to generate the report, and the system will create it automatically.
Can I customize the generated reports?
Currently, Scout reports are not customizable, but we are working on future updates that will offer more customization options.
What do I do if I don't see alarms in the Alarm section?
If alarms do not appear, ensure you have correctly selected your location in the carousel or in the "All Locations" space. Also, verify that the measurement devices are communicating correctly.
How can I add new users to my project?
To add users, select your project, go to the "Users" tab, and add their email addresses. Be sure to select the appropriate permission level for each user: Read or Write.